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Jignesh is one of the most operationally grounded fintech leaders I have had the privilege of working with. Where others present pilots, he delivers at scale. The MOS Utility network across Maharashtra and UP stands as one of the most reliable BC partnerships SBI has engaged with. His integrity and commitment to compliance are exceptional — rare qualities in a sector that often prioritises speed over governance.

In my twelve years with NABARD, I have seen many fintech operators come and go. Jignesh is among the very few who truly understands that financial inclusion is about dignity, not just delivery. His work with women BC agents in Uttar Pradesh is not a CSR initiative — it is a fully viable business model that happens to transform lives. That combination is very, very rare. I recommend him without reservation.

We evaluated over 200 fintech companies before investing in MOS Utility. What distinguished Jignesh was not the numbers — which were already impressive — but the discipline with which he had built the organisation. Every process was documented. Every risk was mapped. The unit economics were clean. As an investor, what you want is a founder who builds like they know they will be accountable to someone someday. Jignesh builds that way instinctively.

Jignesh is the kind of partner that every bank’s financial inclusion team wants but rarely finds. He combines deep operational expertise with genuine strategic thinking. His understanding of last-mile customer behaviour — the real nuances of how a farmer in Vidarbha or a daily-wage worker in Unnao interacts with financial services — is something you simply cannot learn from a consulting report. I have seen him walk into village meetings and speak the language of the community. That is not a skill. That is a lifetime of intentional engagement.

Working alongside Jignesh on shared financial inclusion mandates has been one of the most professionally rewarding experiences of my career. He brings a quality of strategic clarity to complex problems that I have rarely encountered. He also holds himself to the same standards he expects from his teams — which, as a CEO of a partner organisation, is exactly the kind of alignment that makes long-term collaboration work. He is a genuine thought leader in this space and a trusted colleague.

Jignesh Jutthani has been one of the most reliable and impactful BC operators in the PMJDY implementation ecosystem. His network has consistently delivered above benchmark on account activation, transaction volumes and customer retention — particularly in geographies that other operators had declined to serve. His commitment to the programme’s actual intent, not just its targets, sets him apart from the majority of operators in this space.